Refund

If you have a problem with a product that has not been resolved by our technical support or sales staff, you can return the product within the period established in our General Conditions. The first step is to fill out the return form.

This form must be completed in its entirety, and we will respond by email within the next 3 business days, with the instructions to formalize the return.

Products must be returned in their original packaging or equivalent. Requests for products that arrive damaged due to insufficient packaging will not be attended.

Information and details of the return.

(Form)

Name:

Surname:

E-Mail:

Phone:

Order ID:

Order date:

Product information and reason for the return

Product name:

Code:

Quantity:

Reason for return:
Wrong item
Defective upon arrival
Defective, please provide details
Order error
Other causes, please provide details

Product opened:
Yes
No

Defects and other details:

Enter the security code:

Hasta el dia 1 de septiembre permanecera la E-shop cerrada por vacaciones.
Cualquier consulta escribe al cuestionario. Atentamente, Pablo Gens.
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